Bronwyn Williams, Trend Translator and Future Finance Specialist at Flux Trends shares her thoughts on the book called The Human Experience – How to make life better for your customers and create a more successful organization by John Sills. She shares that the book reminds business about the importance of good customer service and why is it important to have a balance and know what should be automated and what should not be automated.
00:00:54 The book is for companies that are too tech
00:04:49 There is a cost in delivering bad service
00:07:40 What should be automated and what should not be automated